Are you catching up in the middle of the night and hit a snag in Blackboard? Take a look over to the right and you'll see a Support tab overlay on the side of each page in Blackboard that will provide you with a list of FAQs, videos and documentation about the tools and features on the page. For example, when creating an Assignment, the support tab has information about downloading assignments, using the inline grading feature, plagiarism options with SafeAssign, best practices and anonymous grading. This context specific help is available to faculty, staff, and students. A link to Contact Support is available which will prompt you to provide pertinent details and email the information to the appropriate department based on your role.
The Support information will pop-up into a new window so you may need to enable pop-ups. Below is a screenshot of how to enable pop-ups in Chrome and Firefox.